Frequently Asked Questions

Q:What areas do you cover?: We cover all London airports and provide transfer services to anywhere in the UK.
Q:What vehicles do you have?: Please check our fleet page for more details.
Q:Do you provide child seats?: Yes, You can request if required
Q:What if the flight is early or delayed?: We monitor all flights. There are no additional charges if your flight is delayed.
Q:What happens if my flight is cancelled?: Contact us as soon as possible on 0207 993 4989 (TEXT 07757 615 482) We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.
Q:Where do I meet my driver when I land?: Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.
Q:What if I cannot locate my driver?: Call our 24hr support line on 0207 993 4989, quoting your order number or your name and our experienced staff will be able to assist.
Q:Do I have to book online?: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our booking line on 0207 993 4989, lines are open 24 hours a day.
Q:Do I need to pay in advance?: No do not need to pay in advance. It is your convenience, If you wish to pay in advance while you are booking then you can pay through secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.
Q: Is your company licensed?: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.
Q: Are your prices per car or per person?: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.
Q:How early do I need to book my car?: We can provide service within 30 minutes, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone 0207 993 4989 lines open 24 hours a day.